Jonathan Potts

IT, Web Design, and Software Development

Summary

About Jonathan Potts

Jonathan Potts is an IT professional located in the Seattle area with experience in technical support, web design, and software development. He has installed and supported desktop and laptop computers, smartphones, tablets, printers, video-enabled meeting spaces, and software. Jonathan has created and administered web sites, developed web-based courses, and built database-driven web and desktop applications.

Employment Overview

University of Florida - Milton, Florida

IT Practitioner - November 2010 to July 2015
  • Developed a C# web application used to create and close work orders stored in a SQL Server database and send out notification emails upon status change.
  • Built websites using WordPress and TerminalFour content management systems.
  • Created and maintained eLearning courses in Sakai and Canvas using Mediasite, Accordent, Articulate, and PowerPoint to capture lecture content.
  • Create and maintain eLearning courses in Sakai and Canvas using Mediasite, Accordent, Articulate, and PowerPoint to capture lecture content.
  • Designed flyers, posters, and interactive forms using Photoshop, Illustrator, Acrobat, and Office.
  • Installed, maintained, and provided technical support for over 65 Windows and Mac workstations, 20 tablets and smartphones, 12 networked multifunction printers, 36 VoIP phones, 4 video-enabled meeting spaces, software, and A/V equipment for 2 locations.
  • Installed and troubleshot networking equipment under the direction of the networking team.
  • Maintained computers, users, groups, and GPO in Active Directory under department OU.

University of West Florida - Pensacola, Florida

Computer Lab Technician - July 2008 to August 2010
  • Created a PHP web application that scraped supplies status from printer web pages to generate a report and email support staff if supplies fall below a threshold.
  • Maintained and provided technical support for 2 computer labs with a total of over 110 Windows and Mac workstations and 5 networked printers.

Milton High School - Milton, Florida

Computer Programmer - August 2006 to January 2007
  • Created a C# desktop application that displays flashcards using study questions and answers stored in an Access database.
  • Developed a web application used to create and modify lesson plans that are stored in an Access database.

Education Overview

University of West Florida - Pensacola, Florida

Bachelor of Science in Computer Science - May 2010
  • Cumulative GPA: 3.2/4.0; Major GPA: 3.8/4.0
  • Related Coursework: Database Administration, Database Systems