Jonathan Potts

IT Professional

Summary

About Jonathan Potts

Jonathan Potts is an IT professional located in the Seattle area with experience in technical support, web design, and software development. He has installed and supported desktop and laptop computers, smartphones, tablets, printers, video-enabled meeting spaces, and software. Jonathan has created and administered web sites, developed web-based courses, and built database-driven web and desktop applications.

Employment Overview

University of Florida - Milton, Florida

IT Practitioner - 2010 to 2015
  • Installed, maintained, and provided technical support for Windows and Mac workstations, tablets and smartphones, networked multifunction printers, VoIP phones, video-enabled meeting spaces, software, and A/V equipment for two locations.
  • Installed and troubleshot networking equipment under the direction of the networking team.
  • Maintained department OU in Active Directory.
  • Built websites using WordPress and TerminalFour content management systems.
  • Created and maintained eLearning courses in Sakai and Canvas using Mediasite, Accordent, Articulate, and PowerPoint to capture lecture content.
  • Designed flyers, posters, and interactive forms using Photoshop, Illustrator, Acrobat, and Office.
  • Developed a C# web application used to create and close work orders stored in a SQL Server database and send out notification emails upon status change.

University of West Florida - Pensacola, Florida

Computer Lab Technician - 2008 to 2010
  • Maintained and provided technical support for two computer labs with Windows and Mac workstations and networked printers.
  • Created a PHP web application that scraped supplies status from printer web pages to generate a report and email support staff if supplies fall below a threshold.

Milton High School - Milton, Florida

Computer Programmer - 2006 to 2007
  • Created quiz games in C# that uses questions and answers stored in an Access database.
  • Developed a web application used to create and modify lesson plans that are stored in an Access database.

Education Overview

University of West Florida - Pensacola, Florida

Bachelor of Science in Computer Science - 2010
  • Cumulative GPA: 3.2/4.0; Major GPA: 3.8/4.0
  • Related Coursework: Database Administration, Database Systems